Ordering Policies

Merchandise Orders

  1. There are 5 ways you can order:
    Online: Use The Shopping Cart and secure order form. Include your valid Visa, MasterCard or Discover credit card # and expiration date.
  2. Fax: Use The Shopping Cart, create order, and then print and fax to (717) 697-3222.
  3. Mail: Same as above but mail a copy of the order form along with your Visa, MasterCard, check or money order to The Rosemary House.
  4. Telephone: In the US & Canada you can call (717) 697-5111. Please have your Order and Credit Card ready for our store clerk.
  5. Email: We will accept email orders to TheRosemaryHouse@aol.com. Cut and Paste the information from the shopping cart order form into the email you are sending to us.

 General Information

  • All orders must include Name, Shipping Address, Phone, Email (if available), and payment.
  • Orders outside the USA must be paid by international money order or credit card only
    Important!
  • Please order plants and merchandise separately because we can rarely pack both together in the same shipment.

Thanks for understanding!


 Return Policy

  • All returns must be pre-approved.
  • Shipping and handling charges will not be returned, buyer pays shipping both ways.

Domestic Shipping & Handling

  • There is a shipping and handling fee added to each order.
  • We try to ship the most efficient shipper both in cost and delivery speed.
  • We keep our handling fees to the bare minimum! And we refund extra postage gladly!

Shipping & Handling Outside the USA

  • Shipping charges are estimated.
  • Customer agrees to pay actual shipping charges based on shipper chosen, delivery time required and weight and bulk of order.
  • Live Plant orders cannot be shipped outside the USA.
  • Payment must be made with International Money Order or Credit Card.

Classes & Workshops

  • All classes are highly informal; all classes have limited enrollment; all classes start on time.
  • Classes are either held in our workshop at the rear of our gardens or in our tearoom Sweet Remembrances, right next door.
  • Please bring paper and pencil for notes.
  • Thank you for helping us maintain a smoke free environment in our herb shop, tearoom, workshop and bus tours.

Class Registration

  • You may register by email, phone, fax or mail (any sheet of paper will do).
  • What ever method you chose when registering, please include, your name, address, phone number, number in party as well as the class(s) you are registering for, their dates and times and payment.
  • If you are paying by credit card (MasterCard, VISA, OR Discover) please include your numbers and expiration date.
  • Make checks payable to and mail to: The Rosemary House. Fax your registration to 717-697-3222, email TheRosemary House@aol.com, or simply call (717) 697-5111 and we’ll get all the information by phone.

Your Payment Is Your Reservation!

  • Class size is limited so we must require payment in full when you register.
  • You may register in the store, by email, by mail, or over the phone (with a credit card).
  • If you withdraw 10 days prior to the event, payment may be transferred to another event. If you cancel within 10 days, you can send a substitute or request the handouts.
  • We regret no refund or credit if you cancel less than 10 days before the class.